FAQ

Questions? We've got answers.

If you don't find what you're looking for here, just send us a WhatsApp — that's the fastest way to a real answer.

How do I start?

Send "Hey 👋" to us on WhatsApp. We'll guide you through the rest.

Does it work on my phone?

eSIMMY works on iPhone XS and newer, Samsung Galaxy S20 and newer, and most modern Android phones with eSIM support.

How fast do I get my eSIM after payment?

Instantly — your install link arrives via WhatsApp the moment your payment is confirmed.

Does the eSIM stay active after my trip?

Your eSIM profile stays on your phone, but data only works during your paid period. Once your days run out, you can add extra days via WhatsApp for your next trip.

Can I use eSIMMY for multiple countries in one trip?

Yes — just tell us all the countries on your itinerary when you message us, and one eSIM covers the whole route.

What if my country isn't covered?

We'll let you know straight away and help you think through alternatives for the rest of your trip.

What speed can I expect?

4G/LTE in most countries, with 5G where available.

What if I run out of data?

Each day includes up to 1.5GB of data. Once your paid days run out, you can add extra days via WhatsApp.

What is an eSIM, exactly?

A digital SIM that's already built into your phone. No physical card needed — eSIMMY installs it via a link sent straight to your phone.

How does eSIMMY compare to roaming?

Roaming can cost up to €10 per day. eSIMMY starts from €2.85 per day — for your whole trip across 93 countries.

How does eSIMMY compare to a local SIM card?

A local SIM means queuing at the airport for a card that only works in one country. eSIMMY is instant, and the same plan works across 93 countries.

How do I install eSIMMY?

Tap the install link we send you in WhatsApp after payment. It takes you straight to your phone's settings to add the eSIM. It takes about two minutes — then you're ready to go.

Still have questions?

Just ask us directly.

Send us a WhatsApp — a real answer, no chatbot maze.

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